Chat with us instantly
'Chat with us' enables you to communicate with us 24/7 via the HSBC HK App. Whether you need help or support in navigating our website, online and mobile banking; making enquiries about HSBC's products and services; or your account, transactions or applications, you can just chat with us in real time.
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Now available 24/7 to support you with your banking needs – simply turn on notifications and be notified when we respond to your queries
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Chatbot is also available in designated journeys to assist you with your banking needs and questions
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Reach us through our automated chat and live agents, with access of up to 13 months of chat history
How to access to Chat with us
How to access to Chat with us
Step 1: Tap on ‘Support’ on the bottom menu and select 'Chat with us’
You can also find "Chat with us" in designated features such as Local Transfer, under the ··· button
How to access to Chat with us
Step 2: If you're using it for the first time, please read our quick introduction and Terms of Use
How to access to Chat with us
Step 3: Enable push notifications so you won't miss any message from us
How to access to Chat with us
Step 4: As soon as you start the chat, our agent will be ready to answer your questions. You will receive notifications when our agents have responded to your queries
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- • For Chat Services Terms of Use, please refer to this link for details.
Note:
- • The screen displays are for reference and illustration purposes only.
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- • Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.
