Report Lost or Block Credit Cards
We know that losing a credit card can be stressful – you are not alone. Our HSBC HK App is here to assist 24/7 in case of emergencies.
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Report lost or stolen cards: If you lost your credit card or believe it might have been stolen or misused, report it immediately via the HSBC HK App.
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Temporarily block your card: Remember the time when your card disappeared and by way of Murphy’s law, turned up the moment you cancelled it? We’ve got another option for you now - you can place a temporary block on your card and simply unblock it when it turns up
How to report lost or stolen card
How to report lost or stolen card
Step 1: Log on to the HSBC HK App. On the 'Home' screen, tap on the credit card you wish to report lost or stolen
How to report lost or stolen card
Step 2: Tap on ‘View more'
How to report lost or stolen card
Step 3: Select 'Manage credit cards'
How to report lost or stolen card
Step 4: Select 'Report lost card and request replacement'
How to report lost or stolen card
Step 5: Select the card(s) you wish to report and click 'Continue'
How to temporarily block or unblock your card
How to temporarily block or unblock your card
Step 1: Log on to the HSBC HK App. On the 'Home' screen, tap on the credit card you wish to block or unblock
How to temporarily block or unblock your card
Step 2: Tap on 'View more'
How to temporarily block or unblock your card
Step 3: Select 'Block or unblock credit card'
How to temporarily block or unblock your card
Step 4: Select the card you would like to block or unblock
How to temporarily block or unblock your card
Step 5: Review the details and click 'Confirm'
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- • All credit card transactions, including mobile payment transactions and ATM functions, will be blocked. Existing Direct Debit, recurring automatic payments, standing instructions and certain contactless payment transactions won’t be affected by the temporary block and you’ll remain responsible for these transactions.
- • Your credit card will be temporarily blocked for 60 days. If you don’t unblock it within this time, it will automatically be reported lost.
- • To borrow or not to borrow? Borrow only if you can repay!
Note:
- • The screen displays are for reference and illustration purposes only.
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