Quick cash withdrawals at your fingertips

Withdraw cash with our HSBC HK App, no ATM card is needed¹.

Set up cash withdrawal instructions in advance and shorten time spent at the ATM²
Withdraw cash at any local HSBC and Hang Seng ATM³
Withdraw easily at non-HSBC Group ATMs that support UnionPay QR Code Withdrawal in Hong Kong and mainland China⁴

Quick cash withdrawals at your fingertips

How to use Mobile Cash Withdrawal – via HSBC Group ATMs

Step 1: Log on to get started

Select 'Mobile Cash Withdrawal' directly from the bottom of your log on screen

Or after logging on, go to 'Pay & Transfer'. You can also stay on 'Home' and scroll down to 'Explore products and services' to find Mobile Cash Withdrawal

How to use Mobile Cash Withdrawal – via HSBC Group ATMs

Step 2: Select an ATM to withdraw cash from

Select 'HSBC Group ATM in Hong Kong (including Hang Seng ATMs)'

How to use Mobile Cash Withdrawal – via HSBC Group ATMs

Step 3: Enter your instructions

Choose the account you want to withdraw from and enter the amount⁵. Need to make a change? You can come back to this screen to edit your instructions

How to use Mobile Cash Withdrawal – via HSBC Group ATMs

Step 4: Go to an HSBC Group ATM

Simply press the 'Mobile Cash Withdrawal' button on the ATM to generate a QR code

How to use Mobile Cash Withdrawal – via HSBC Group ATMs

Step 5: Scan the QR code displayed

Use your mobile device to scan the QR code on the ATM screen

How to use Mobile Cash Withdrawal – via HSBC Group ATMs

Step 6: Complete your cash withdrawal

Follow the steps on the ATM screen and you're all set!

How to use Mobile Cash Withdrawal – via non-HSBC Group ATMs

Step 1: Log on to get started

Select 'Mobile Cash Withdrawal' directly from the bottom of your log on screenOr after logging on, go to 'Pay & Transfer'. You can also stay on 'Home' and scroll down to 'Explore products and services' to find Mobile Cash Withdrawal

How to use Mobile Cash Withdrawal – via non-HSBC Group ATMs

Step 2: Select an ATM to withdraw cash from

Select ’Non-HSBC Group ATM in Hong Kong/China’ to withdraw via a UnionPay network ATM

How to use Mobile Cash Withdrawal – via non-HSBC Group ATMs

Step 3: Select your card and account

Choose the location of the ATM you want to make the withdrawal from, and select the HSBC UnionPay ATM Card and the account you want to withdraw from

How to use Mobile Cash Withdrawal – via non-HSBC Group ATMs

Step 4: Enter your instructions

Enter the amount you want to withdraw. Withdrawing RMB? Remember to set your overseas withdrawal limit for your HSBC UnionPay ATM Card before you travel to mainland China⁶

How to use Mobile Cash Withdrawal – via non-HSBC Group ATMs

Step 5: Go to the non-HSBC Group ATM

Select ‘UnionPay QRC Withdrawal’ on the ATM to generate a QR code on the ATM screen and use your mobile device to scan it

How to use Mobile Cash Withdrawal – via non-HSBC Group ATMs

Step 6: Complete your cash withdrawal

Follow the steps on the ATM screen and you're all set!

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Remarks

You can use Mobile Cash Withdrawal if you hold any of the following accounts:
(a) HSBC Integrated account
(b) HKD Current account
(c) HKD Savings account
(d) HKD Statement Savings account
(e) Cash Card account
(f) Super Ease account
(g) University Student account
(h) Revolving credit facility
You must hold an HSBC UnionPay ATM Card to make withdrawals from non-HSBC Group ATMs.
Once you have entered your Mobile Cash Withdrawal instructions on the HSBC HK Mobile Banking app, they will be valid for 10 minutes only. You will need to scan the QR code on the ATM within these 10 minutes or start a new set of instructions.
Mobile Cash Withdrawal is available at all HSBC and Hang Seng ATMs and multi-function machines (MFMs) in Hong Kong, for HKD cash withdrawals.
For Mobile Cash Withdrawals conducted at non-HSBC Group ATMs that support UnionPay QR Code Withdrawal, only HKD cash withdrawals are available in Hong Kong, and RMB in mainland China.
For Mobile Cash Withdrawals at HSBC Group ATMs in Hong Kong, you can use Mobile Cash Withdrawal to withdraw up to your small-value payment limit, which is capped at HKD10,000 per day and shared by small value transfers such as FPS and non-registered payee transfers. If you need to withdraw a higher amount or use other services that are subject to your small-value payment limit, you can consider using other means of withdrawal or transfer instead, such as your physical cards. You will need to set up your small-value payment limit to use Mobile Cash Withdrawal at HSBC Group ATMs in Hong Kong if you are using the feature for the first time, if you have not set your limit yet or if your limit is set to zero.
For Mobile Cash Withdrawals at non-HSBC Group ATMs in Hong Kong/mainland China, you can use Mobile Cash Withdrawal to withdraw up to HKD80,000 per day or as high as the daily withdrawal limit on your HSBC UnionPay ATM Card. This is also subject to the operating bank’s ATM daily/per transaction withdrawal limit. Withdrawal charges will apply.

• For security purposes, you need to log on to the HSBC HK Mobile Banking app with your Mobile Security Key or biometric authentication.
• Mobile Cash Withdrawal transactions are governed by our Online and Mobile Banking Terms, the General Terms and Conditions, and Integrated Account Terms and Conditions. Mobile Cash Withdrawal transactions completed at non-HSBC Group ATMs that support UnionPay QR Code Withdrawal service will be governed by ATM card terms and conditions as well. By using this feature, you confirm that you agree to be bound by them.

Note:

• The screen displays are for reference and illustration purposes only.
• Apple, the Apple logo, iPhone, iPad, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
• Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.
• QR Code is a registered trademark of Denso Wave Incorporated.

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