Chat with us instantly
'Chat with us' enables you to communicate with us 24/7 via the HSBC HK App. Whether you need help or support in navigating our website, online and mobile banking; making enquiries about HSBC's products and services; or your account, transactions or applications, you can just chat with us in real time.
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Now available 24/7 to support you with your banking needs – simply turn on notifications and be notified when we respond to your queries
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Chatbot is also available in designated journeys to assist you with your banking needs and questions
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Reach us through our automated chat and live agents, with access of up to 13 months of chat history
![Step 1](/media/8183/live-chat-intro-en.png)
![Chat with us instantly](/media/9059/live-chat-mob-intro-en.png)
How to access to Chat with us
Banking tips
Popular topics
Remarks
- • For Chat Services Terms of Use, please refer to this link for details.
Note:
- • The screen displays are for reference and illustration purposes only.
- • Apple, the Apple logo, iPhone, iPad, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
- • Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.
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