Keep your contact details updated

Check and update your mobile number and email address with us anywhere, anytime to ensure your banking services are free of disruption and stay connected with us.

Protect your money - Receive dual notifications when conducting high risk transactions
Keep us updated - We can better understand your needs and share with you the most suitable products and services

How to change contact details

Step 1: Log on to the HSBC HK App and tap on the profile icon on the top right corner

How to change contact details

Step 2: Select 'Contact details' under 'Settings and preferences'

How to change contact details

Step 3: Your mobile number and email address will be displayed on the 'Contact details' page. Tap on ‘Edit’ to edit your mobile number or email address

How to change contact details

Step 4: Enter your mobile number or email address you want to update to and tap ‘Continue’

How to change contact details

Step 5: Verify your details and then select ‘Confirm’

How to change contact details

Step 6: Follow the instructions on your screen to re-authenticate

How to change contact details

Step 7: You’re all set! You will receive a confirmation via SMS and email

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Remarks

• You can only update your mobile number and email address if you have a valid one in our records.
• The updated mobile number and email address would be applied to all your existing products such as cards, insurance, MPF except general insurance and ORSO. To update your contact details for general insurance policies with AXA, please contact AXA directly. To update your contact details in ORSO, log on to online banking or submit the data change request by paper form to your employer.
• Your mobile number and email address are updated instantly in your profile via the app. However, it can take up to 4 working days for your other accounts (such as cards, insurance, or MPF) to update. Hence, you might receive your statements for these accounts at the old email address until we are able to complete the update across all systems.

Note:

• The screen displays are for reference and illustration purposes only.
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