Special Benefits for Novel Coronavirus

At HSBC Life, we promise to help protect you and your family in times of need. Amid uncertainties, we understand family is what you value most. Concerning the Novel Coronavirus outbreak, we’re extending a complimentary special benefit to existing and new customers, as well as their partners and children. There are no limitations or special requirements on age or premium amount.

Summary of benefits

From 1 February 2020, if you hold any HSBC Life insurance policy, the life insured and his/her family2 will receive the following Complimentary Special Benefits, with cover guaranteed for a full year.

Benefit Benefit Description Benefit Coverage
Hospital
Cash Benefit
If the life insured or his/her family member is admitted to Hospital due to Novel Coronavirus upon the recommendation of a Registered Medical Practitioner, a daily hospital cash will be paid. Benefit amount
HKD1,000 per day
(up to 45 days)
Extended
Premium
Grace Period
If the life insured or his/her family member is diagnosed with Novel Coronavirus by a Registered Medical Practitioner, the grace period for all future premium covering the insured person due in the next 12 months will be extended to 180 days. 180-day
premium grace period

 

If you take out a new HSBC Life insurance policy between 1 February 2020 and 30 April 2020, the life insured and his/her family2 will also receive the following Complimentary Special Benefits in addition to the above benefits, with cover guaranteed for a full year.

Benefit Benefit Description Benefit Coverage
Diagnosis
Benefit
If the life insured or his/her family member is diagnosed with Novel Coronavirus by a Registered Medical Practitioner, we will provide a lump sum payment as Diagnosis Benefit. Benefit amount
HKD20,000
Death
Benefit
In the unfortunate event of the life insured or his/her family member passing away due to Novel Coronavirus, we will provide a lump sum payment as Death Benefit. Benefit amount
HKD180,000

 

View all HSBC Life Insurance products

FAQ

What products/policies are eligible for this special coverage?

All individual life insurance policies underwritten by HSBC Life are eligible for this Special Coverage. The policy must be in-force when a claim under this benefit is being made.

What are the claims procedures and claims evidence required?

A claim application form should be submitted to us along with relevant support documents such as attending physician’s diagnosis report, medical screening/test report, hospital payment receipt, proof of relationship. Simply call our Tele-Consultants at (852) 31280122 who will assist you in preparing your relevant claim request(s).

For the Hospital Cash Benefit, does it cover both suspicious and confirmed Novel Coronavirus cases? Would the benefit apply to persons under quarantine at the hospital?

The Hospital Cash Benefit will be payable provided that all the following key conditions are met. An acceptable case doesn’t necessarily have to be a confirmed case of nCoV.

  • The hospitalization is upon the recommendation of a Registered Medical Practitioner;
  • The insured person is recognized by the hospital as in-patient for at least 6 consecutive hours; and
  • The relevant hospital is an eligible hospital as specified in the T&C
What hospitals are eligible for the Hospital Cash Benefit? Does it cover private and public hospital? Does it cover overseas hospitals outside of HK?

Both private and public hospitals in HK or overseas are eligible as long as they satisfy the criteria of a “hospital” as defined in the T&C. For a hospital located in mainland China, it needs to be in the list of our “Designated Mainland China Hospital” or in the list of any other hospitals dedicated for treating Novel Coronavirus as announced by the government in mainland China from time to time.

For the extension of premium grace period to 180 days, will it end immediately upon the recovery from the sickness of Novel Coronavirus?

No, once the claim is approved, the 180 days’ extension shall be granted for the full period regardless of the insured’s recovery.

Policy documents

View Policy Brochure [PDF]

Terms & Conditions:

  1. “Novel Coronavirus” refers to the new strain of coronavirus currently named by the World Health Organization (WHO) as "2019-nCoV".
  2. “Family” refers to: (a) the life insured’s legal spouse or common-law partner, either of the opposite-sex or same-sex, and either living together or living apart in Hong Kong; and (b) the life insured’s children, either biological or adopted who is under 18 years of age. Age means the age at the person’s next birthday.
  3. “New policies” refers to HSBC Life’s life insurance policies which are applied between 1 February 2020 and 30 April 2020 (both dates inclusive). Applicable benefits for new policies as shown in the table above will be eective throughout the 1st policy year.
  4. “Existing policies” refers to HSBC Life’s in-force life insurance policies which were applied before 1 February 2020. Applicable benefits for existing policies shown in the table above will be eective throughout the period from 1 February 2020 to 31 January 2021.
  5. Each life insured covered by this complimentary special benefits will only be entitled to each of the above benefits once irrespective of the number of policies held with HSBC Life.
  6. “Registered Medical Practitioner” refers to any medical practitioner who is duly qualified and legally registered as such under the Medical Registration Ordinance of the Hong Kong SAR or any amendment thereto, or otherwise authorised and entitled to practise western medicine in any other country as accepted by us in accordance with the laws of that country and who is other than the life insured or the policyholder or a member of the life insured’s or the policyholder’s immediate family.
  7. For the entitlement of Hospital Cash Benefit, the life insured must be admitted into a Hospital as an in-patient for at least 6 consecutive hours. For diagnosis or hospitalisation which takes place in the Mainland China, it must be done in a Hospital on our “Designated Mainland China Hospital” list or any other hospitals dedicated for treating Novel Coronavirus as announced by the local government at the provincial level of the People’s Republic of China.
  8. “Hospital” shall mean an establishment recognised, constituted and registered as such under the laws of the territory in which that establishment recognised, constituted and registered as such under the laws of the territory in which that establishment is situated as a hospital for the care and treatment of sick and injured persons as paying bed patients, and which: (i) has facilities for diagnosis and major surgery, (ii) provides 24 hours a day nursing services by qualified and registered nurses, (iii) is under the supervision of a qualified and registered physician, and (iv) is not primarily a clinic, a place for alcoholics or drug addicts, a sanatorium, a nature care clinic, a health hydro, a nursing, rest or convalescent home or home for the aged or similar establishment.
  9. The insurance benefits offered under this complimentary special benefits are underwritten by HSBC Life (International) Limited, incorporated in Bermuda with limited liability. Such complimentary special benefits are the additional insurance benefits oered in addition to the existing benefits under the HSBC Life’s individual life insurance policies. The complimentary special benefits are available during the respective coverage periods for new and existing policies and shall cease to apply upon termination of the relevant insurance policies if it comes earlier.
  10. Exclusions – the benefits under this complimentary special benefits shall be excluded from a person who has confirmed or reasonably suspected to have contracted the Novel Coronavirus by a Registered Medical Practitioner (i) before 1 February 2020, (ii) the policy eective date of the insurance policy which qualifies for the benefits, or (iii) its reinstatement date (whichever is the latest).
  11. HSBC Life reserves the right to change any terms and conditions of this complimentary special benefits in its absolute discretion without any prior notice.

Issued by HSBC Life (International) Limited (incorporated in Bermuda with limited liability). HSBC Life is one of HSBC Group’s insurance underwriting subsidiaries
HSBC Life is authorised and regulated by the Insurance Authority of the Hong Kong SAR to carry on long-term insurance business in the Hong Kong SAR.
Policyholders are subject to the credit risk of HSBC life and early surrender loss.
Should you have any enquiry, please call HSBC Life Service Hotline at (852) 2583 8000.