HSBC x FPS

Building a smart city with instant connections.

Transfer money via a mobile number for free

Send and receive money using QR codes

Seamless connectivity across platforms

Click here for FPS frequently asked questions

Now you can send HKD or RMB to almost anyone in Hong Kong for free1, and you don’t even need their bank account details.

Faster Payment System (FPS) lets you make free1 instant transfers to people and merchants using their mobile number or QR code. You can also generate your own QR code to have others pay you, or have them send money to you via your mobile number, email address or anonymous FPS Identifier.

You can enjoy the following offers this month by using FPS with HSBC:

  • Lucky draw chance to win an Apple iPhone XS Max2; and
  • $20 Z-Dollar rebate3 for every spend of HK300 at Ztore.

HSBC x FPS Daily Grand Lucky Draw

Every payment made can turn out to be a surprise! Starting from today, use FPS with HSBC and join our Daily Grand Lucky Draw automatically. We are giving away one prize daily and the prize will change every month, so stay tuned to find out new and exciting prize for each month. For the month of December, we are giving away Apple iPhone XS Max (Space Grey, 512GB), one unit each day!

From now until 31 December 2018, simply register your HSBC account as FPS’s “Default Bank Account” and complete the designated transactions (minimum amount of HKD10/RMB10 for each transaction) via mobile number/email address/FPS Identifier/by scanning a QR code to get a lucky draw chance* to win an Apple iPhone XS Max.

The more transactions made, the higher your chance in winning! Don’t miss out the opportunity!

Got questions? Click here.

* Each customer can get up to a maximum of ten lucky draw chances each day.
† Please make sure you are scanning a QR code linked with a bank account registered under the merchant’s official name. You will notice the merchant’s name is spelled out in full when you scan with the HSBC HK Mobile Banking app. If you are not sure, please check with the merchant.

Previous prize list

November

Samsung Galaxy Note9 (Ocean blue, 512GB)

HSBC x Ztore Offer

From now until 31 December 2018, you can enjoy $20 Z-Dollar rebate3 for every spend of HKD300 when you enter and scan QR code to pay via FPS at Zstore.com by using our HSBC HK Mobile Banking app. Each customer can get up to $40 Z-dollar rebate3 within the same transaction.

Promo Code: ZHSBCFPS20 $20 Z-Dollar rebate3 upon spending of HKD300
Promo Code: ZHSBCFPS40 $40 Z-Dollar rebate3 upon spending of HKD600



Note: $1 Z-Dollar equal to HKD1 which can be used as instant cash. The Z-Dollar will be added to your Ztore account within 5 working days and can be redeemed up to maximum 50% of your next purchase amount at Ztore.

Making payments just got a whole lot easier

Easy to use
Pay via a mobile number, email address, FPS Identifier, or by scanning a QR code

Instant payment
Make instant transfers anytime and anywhere

Free1
No charges for local transfers made in HKD and RMB

Across different platforms
Make payments online or on the go to any participating banks and payment service providers

Discover the benefits of using FPS

FPS with HSBC – new and easier ways to transfer money

Sharing bills among friends made simple

Free1 real-time transfers across different banks and platforms

Pay instantly by scanning a QR code

See how FPS can make your life easier

Check out the FPS Quick Start guide

 

Top 5 frequently asked questions

Why was my friend able to send me money via my mobile number if I haven't registered for FPS yet?

You can receive money via your mobile number without registering for FPS if you meet all of the following criteria:

  • you are an HSBC Personal Internet Banking or Hang Seng Personal e-Banking customer
  • your mobile number is your personal number and isn’t also used by your family or friends in HSBC or Hang Seng Bank’s records
  • you hold an eligible HSBC or Hang Seng Bank HKD sole or 'either-to-sign' joint account

HSBC account holders who meet the above criteria but do not want to receive money via their mobile number can call our customer service hotline to opt out.

Why was my payment to a registered payee rejected? It worked before.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time?

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

When I send money to someone, will I know if the transaction was successful?

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

View all

  1. There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.
  2. Daily Grand Lucky Draw Promotional Terms and Conditions apply.
  3. HSBC x Ztore Offer Terms and Conditions apply.


Note:

  • The above FPS features work with iOS version 9 or above, and Android OS version 4.4 or above.
  • The screen displays and the images of the website are for reference and illustration purposes only.
  • Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
  • App Store is a service mark of Apple Inc.
  • Apple is not a participant in or sponsor of this promotion.
  • Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

 

HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. We suggest customer to check the digital certificate with a desktop computer. For more tips on internet security, please click here.