HSBC x FPS

Building a smart city with instant connections.

Transfer money via a mobile number for free

Send and receive money using QR codes

Seamless connectivity across platforms

Click here for FPS frequently asked questions

Now you can send HKD or RMB to almost anyone in Hong Kong for free1, and you don’t even need their bank account details.

Faster Payment System (FPS) lets you make free1 instant transfers to people and merchants using their mobile number or QR code. You can also generate your own QR code to have others pay you, or have them send money to you via your mobile number, email address or anonymous FPS Identifier.

HSBC x FPS Cashback Promotion

On or before 31 October 2018, you can get HKD50 cashback4 for being one of the first2 to use FPS with HSBC. Here is how:

Got questions? Click here.

Making payments just got a whole lot easier

Easy to use
Pay via a mobile number, email address, FPS Identifier, or by scanning a QR code

Instant payment
Make instant transfers anytime and anywhere

Free1
No charges for local transfers made in HKD and RMB

Across different platforms
Make payments online or on the go to any participating banks and payment service providers

Discover the benefits of using FPS

FPS with HSBC – new and easier ways to transfer money

Sharing bills among friends made simple

Free1 real-time transfers across different banks and platforms

Pay instantly by scanning a QR code

See how FPS can make your life easier

Check out the FPS Quick Start guide

 

Top 5 frequently asked questions

Why was my friend able to send me money via my mobile number if I haven't registered for FPS yet?

You can receive money via your mobile number without registering for FPS if you meet all of the following criteria:

  • you are an HSBC Personal Internet Banking or Hang Seng Personal e-Banking customer
  • your mobile number is your personal number and isn’t also used by your family or friends in HSBC or Hang Seng Bank’s records
  • you hold an eligible HSBC or Hang Seng Bank HKD sole or 'either-to-sign' joint account

HSBC account holders who meet the above criteria but do not want to receive money via their mobile number can call our customer service hotline to opt out.

Why was my payment to a registered payee rejected? It worked before.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time?

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

When I send money to someone, will I know if the transaction was successful?

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

View all

 

Promotional Terms and Conditions apply.

  1. There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.
  2. Applicable to the first 60,000 customers who meet the offer requirement.
  3. Receive or send money (where applicable) by using a mobile phone number/ email address/ FPS Identifier/ or by scanning recipient’s QR code. Each transaction in the amount of HKD10/RMB10 or above.
  4. Customers will be entitled for HKD50 by fulfilling the requirements in Step 1 and Step 2. Customers will be entitled for HKD30 only if he/she just fulfils the requirements in Step 1.


Note:

  • The above FPS features work with iOS version 9 or above, and Android OS version 4.4 or above.
  • The screen displays and the images of the website are for reference and illustration purposes only.
  • Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
  • App Store is a service mark of Apple Inc.
  • Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

 

HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. We suggest customer to check the digital certificate with a desktop computer. For more tips on internet security, please click here.