HSBC x FPS

Send and receive money using QR codes

Transfer money via a mobile number for free

Seamless connectivity across platforms

Building a smart city with instant connections

Click here for FPS frequently asked questions

Now you can send HKD or RMB to almost anyone in Hong Kong for free1, and you don’t even need their bank account details.

Faster Payment System (FPS) lets you make free1 instant transfers to people and merchants using their mobile number or QR code. You can also generate your own QR code to have others pay you, or have them send money to you via your mobile number, email address or anonymous FPS Identifier.

Making payments just got a whole lot easier

Easy to use
Pay via a mobile number, email address, FPS Identifier, or by scanning a QR code

Instant payment
Make instant transfers anytime and anywhere

Free1
No charges for local transfers made in HKD and RMB

Across different platforms
Make payments online or on the go to any participating banks and payment service providers

Discover the benefits of using FPS

FPS with HSBC – new and easier ways to transfer money

Sharing bills among friends made simple

Free1 real-time transfers across different banks and platforms

Pay instantly by scanning a QR code

See how FPS can make your life easier

Check out the FPS Quick Start guide

 

Top 5 frequently asked questions

What is FPS?

FPS is a payment service platform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via our online and mobile banking. It will be available 24/7, free of charge* and covering participating local banks and financial institutes with Stored Value Facility (SVF) licenses.

Traditionally, fund transfers require the payee’s bank account number, but FPS also supports payments via payee’s mobile number, email address or FPS Identifiers, as well as QR code scanning after the payee has registered (Mobile Security Key or Security Device might be required to complete the transaction).

* There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

Why was my payment to a registered payee rejected? It worked before.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time?

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

When I send money to someone, will I know if the transaction was successful?

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

View all

  1. There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.


Note:

  • The above FPS features work with iOS version 10.3.3 or above, and Android OS version 5.0 or above.
  • The screen displays and the images of the website are for reference and illustration purposes only.
  • Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
  • App Store is a service mark of Apple Inc.
  • Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

 

HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you're on a genuine HSBC website. We suggest customer to check the digital certificate with a desktop computer. For more tips on internet security, please click here.