Top 5 frequently asked questions

Why was my friend able to send me money via my mobile number if I haven't registered for FPS yet?

You can receive money via your mobile number without registering for FPS if you meet all of the following criteria:

  • you are an HSBC Personal Internet Banking or Hang Seng Personal e-Banking customer
  • your mobile number is your personal number and isn’t also used by your family or friends in HSBC or Hang Seng Bank’s records
  • you hold an eligible HSBC or Hang Seng Bank HKD sole or 'either-to-sign' joint account

HSBC account holders who meet the above criteria but do not want to receive money via their mobile number can call our customer service hotline to opt out.

Why was my payment to a registered payee rejected? It worked before.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time?

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

When I send money to someone, will I know if the transaction was successful?

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

 

General

What is FPS?

FPS is a payment service platform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via our online and mobile banking. It will be available 24/7, free of charge* and covering participating local banks and financial institutes with Stored Value Facility (SVF) licenses.

Traditionally, fund transfers require the payee’s bank account number, but FPS also supports payments via payee’s mobile number, email address or FPS Identifiers, as well as QR code scanning after the payee has registered.

* There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

What are the benefits of using FPS?

FPS is a simpler, quicker way to send money to people and merchants across participating local banks and Stored Value Facilities (SVF) operators in Hong Kong. You can pay merchants by scanning a QR code or make transfers to your friends just by inputting a mobile number, email address or FPS Identifier. You can also have friends send money directly to your bank account.

Can I use FPS when I am outside of Hong Kong?

You can make FPS transactions to participating local banks and Stored Value Facilities (SVF) operators in Hong Kong from anywhere in the world as long as you can log on to Personal Internet Banking or the HSBC HK Mobile Banking app.

Can I use FPS to send money to people or businesses that use a foreign bank account?

No. You can only make FPS transactions to people or businesses that use banks or Stored Value Facilities (SVF) operators in Hong Kong that have participated in FPS.

Is FPS replacing HSBC Easy Pay or traditional transfer?

FPS is an enhancement of HSBC Easy Pay because you can send money to people even if they are not HSBC or Hang Seng Bank customers. In addition to sending money to someone via their mobile number, FPS lets you send money to people or merchants via other Proxy IDs, such as their email address or FPS Identifier, or by scanning their QR code.

You can also use FPS to transfer larger amounts in HKD and CNY if you select 'Transfer' or 'Make a transfer' under 'FPS' on the HSBC HK Mobile Banking app, or 'Pay or transfer' on Personal Internet Banking.

  Easy Pay FPS
Payee Person    
Merchant    
Currency HKD    
CNY    
Proxy ID Registered Mobile Number    
Registered Email Address    
FPS Identifier    
Participant HSBC and Hang Seng Bank    
Participating banks and Stored Value Facilities (SVF) operators in Hong Kong    
Why was my friend able to send me money via my mobile number if I haven't registered for FPS yet?

You can receive money via your mobile number without registering for FPS if you meet all of the following criteria:

  • you are an HSBC Personal Internet Banking or Hang Seng Personal e-Banking customer
  • your mobile number is your personal number and isn’t also used by your family or friends in HSBC or Hang Seng Bank’s records
  • you hold an eligible HSBC or Hang Seng Bank HKD sole or 'either-to-sign' joint account

HSBC account holders who meet the above criteria but do not want to receive money via their mobile number can call our customer service hotline to opt out.

Can I send or receive money from other payment service providers like Alipay?

Yes, you can pay other participating payment service providers via FPS.

What is the difference between FPS and PayMe?

FPS is a payment platform created by the Hong Kong Monetary Authority, while PayMe is a digital wallet. Key differences include:

  • FPS is accessible through banking websites and apps such as the HSBC HK Mobile Banking app; PayMe is a separate standalone app.
  • FPS supports payment to email addresses, FPS Identifiers, local bank account numbers, and local and overseas mobile numbers; with PayMe you can only make transfers to Hong Kong mobile numbers or withdraw the balance to your designated bank account.
  • FPS supports local transfers in both HKD and CNY; PayMe only supports HKD transfers.
  • FPS supports transfers to participating banks, financial institutions and Stored Value Facilities (SVFs); with PayMe you can only make transfers to other PayMe users or withdraw the balance to your designated bank account.
  • To receive money to your Proxy IDs or QR code with FPS, you just need to register for the FPS service; for PayMe, you need to download the PayMe app and set it up before you can receive payments.

If you want to know more about what FPS and PayMe can do, please visit www.hsbc.com.hk/fps and payme.hsbc.com.hk.

Registration

Who is eligible to register for FPS?

As long as you have a HKD or CNY account and have registered for Personal Internet Banking, you are eligible to register for FPS by linking your bank account to a valid mobile number, email address or FPS identifier.

How long does the FPS registration take to process?

Registration is almost instant. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page.

How will I know if I have successfully registered for FPS?

If you register your mobile number you will receive an SMS confirmation. If you register your email address or generate an FPS Identifier, we will send you a notification by email. You can also check your FPS registration status in 'Registration settings' under 'FPS' on the HSBC HK Mobile Banking app, or 'Register or view FPS registrations' on Personal Internet Banking.

Will my FPS Identifier change if I deregister it and then register it again?

If you deregister your FPS Identifier, you will receive a new FPS Identifier the next time you register. You will also be able to link the FPS Identifier to a different account if you wish.

If I am using a mobile number as a Proxy ID, does it have to be a Hong Kong number?

No, you can register with a foreign number. You will receive an SMS notification upon successful registration.

Do I need to include the country code when I am registering my mobile number?

Only if you are using an overseas number. If you are using a Hong Kong mobile number, the country code will be prefilled.

If I update my mobile number or email address on FPS during registration, how long will it take for the changes to go into effect? 

Any changes you make during FPS registration will be updated immediately, and your bank record will be updated accordingly. You will receive a notification to show that your information has changed.

After registration, how do I update my mobile number or email address?

You can log on to Personal Internet Banking to update your personal details. When you return to FPS, you'll need to register for FPS again with your new mobile number or email address.

Do I need to link a bank account to a Proxy ID in order to pay and receive money via FPS?

For receiving money via FPS, you have to register for FPS by linking your bank account to a Proxy ID. But to send money to other FPS registered payee, you don't need to register for FPS by linking your bank account to a Proxy ID.

How many HSBC receiving accounts can I link to one Proxy ID?

You can only link one HSBC account for each Proxy ID. However, you can use a different HSBC account for each separate Proxy ID. That means you could have one linked to your mobile number, one to your email address and one linked to an FPS Identifier.

Can I change which HSBC account I link to my Proxy ID?

Yes, you can change this via 'Registration settings' under 'FPS' on the HSBC HK Mobile Banking app, or 'Register or view FPS registrations' on Personal Internet Banking.

After FPS registration, can I change HSBC from my default receiving bank to non-default?

Yes. If you choose not to use HSBC as your default receiving account, your most recently registered account will become your new default. If you want to make HSBC your default account again, just check the box beside 'Set HSBC as a default bank when receiving money'. Please note that you can't undo this setting.

Can I deregister from FPS?

Yes, you can deregister via Personal Internet Banking or the HSBC HK Mobile Banking app.

Why don’t I see any buttons in the HSBC HK Mobile Banking app to register for FPS?

The FPS registration function in the HSBC HK Mobile Banking app only works with iOS version 9 or above, and Android OS version 4.4 or above. Please update your operating system and download the latest version of HSBC HK Mobile Banking app. Meanwhile, you can also register for FPS via Personal Internet Banking.

Transaction

How can I send and receive money using FPS?

To send money to other registered FPS users, you can use the 'Pay with FPS' function on the HSBC HK Mobile Banking app. Before using this function for the first time, you’ll need to activate your Mobile Security Key, choose a debit account and set a daily small-value payment limit. Once you’ve done that you can also use 'Quick Transfer' in Personal Internet Banking.

To send larger amounts (HKD or CNY only) using FPS you’ll need to go to 'Transfer' or 'Make a transfer' under 'FPS' on the HSBC HK Mobile Banking app, or ‘Pay or transfer’ on the Personal Internet Banking site. To use any of these services, you don't need to register for FPS.

To receive money with FPS via your Proxy IDs (mobile number, email address or FPS identifier) and QR code, you first need to register for FPS via the HSBC HK Mobile Banking app or Personal Internet Banking. Then you can receive money by showing your QR code or by sharing one of your Proxy IDs.

What does the ‘Make a transfer’ function under 'FPS' on the HSBC HK Mobile Banking app let me do?

This lets you make quick payments using FPS. It's faster than a normal transfer because it only supports payments to Proxy IDs. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction.

For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Transfer' feature under the main menu.

Does it incur any charges if I send money to another bank account via FPS?

There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

Does FPS support currency exchange?

For now we only support transfers of HKD to HKD or CNY to CNY via FPS. To use other currencies, you need to do a transfer via account number.

Is there a function where I can send someone a request to pay me?

There is no specific function for requesting a payment, but you can ask someone to send you money by providing your Proxy ID or QR code. You may even embed a specific amount in your QR code when receiving money. Please remember that when you show a QR code to request payment, people might be able to see your mobile number or email address if you are using it as your Proxy ID. To keep this information confidential, you may use FPS Identifier as your Proxy ID instead.

Can I setup recurring transfer with FPS?

You cannot set up recurring transfer using a Proxy ID via 'Transfer' on HSBC HK Mobile Banking app or 'Pay or transfer' on the Personal Internet Banking. However, you can set up a recurring transfer using the payee's bank account number.

How do I add a new payee? Is it the same as before?

It is mostly the same process, but instead of using the payee's account number, now you can use their mobile number, email address or FPS Identifier, as long as they have already registered with FPS.

Can I still use e-Transfer or Express Transfer for HKD and CNY transfers?

You will not see the options e-Transfer or Express Transfer anymore as most transfers will be done via FPS. However, if the payee's bank does not support FPS, we will still send the money via Express Transfer.

How long in advance can I set a future payment? Does the 45-day maximum still apply?

Yes, it's the same as before: 45 days including holidays.

Why was my payment to a registered payee rejected? It worked before.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time?

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

QR Code Payment

What do the new 'Pay with FPS' and 'Show my FPS QR code' functions let me do?

The new 'Pay with FPS' button allows you to send money by scanning a QR code (even one from your photo album), or entering the other person's mobile number, email address or FPS Identifier. This feature will use money from your daily small-value payment limit.

'Show my FPS QR code' brings up your personal QR code, which you can show someone so they can scan it to send you money.

Is it safe to pay via QR code?

Yes, it is generally safe to pay via QR code. When you use the 'Pay with FPS' function to scan a QR code, the HSBC HK Mobile Banking app will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. These are unique to your device and cannot be used by anyone else.

Do I have to log on to use the 'Pay with FPS' or 'Show my FPS QR code' functions?

If you have activated Mobile Security Key or biometric authentication, you can use the 'Pay with FPS' and 'Show my FPS QR code' functions before logging on. However, you will need to log on before making transactions or changing your settings. If you have not yet activated Mobile Security Key, 'Pay with FPS' or 'Show my FPS QR code' won't be available, but you can still perform small-value transactions after logon.

Will my QR code in 'Show my FPS QR code' change?

Your QR code will change when you change your Proxy ID, such as changing from using your email address to using your mobile number. It will also change when you embed a different payment amount or currency.

Can I save a person I just paid via QR code to 'My payees'?

You cannot add the payee after paying by QR code. However, you can go to the 'Transfers' section to add the person with their Proxy ID (i.e. mobile number, email address and FPS Identifier) or bank account number to 'My payees' after logon.

Does the QR code scanner in 'Pay with FPS' function work with non-FPS QR codes?

No. The QR code scanner in 'Pay with FPS' only works with FPS QR codes.

Does the QR code in 'Show my FPS QR code' function work with non-FPS QR code scanners?

No. Your QR code can only be scanned by mobile apps that support FPS.

I'm trying to scan a QR code to send money but it's not working. Why not?

Please check with your payee to make sure their QR code is a valid FPS QR code and that it is up to date.

Can I make a future dated payment with QR code payment functions?

QR code payment doesn't support future dated payment, but you can make a future dated payment in 'Transfer' function in the HSBC HK Mobile Banking app.

Quick Transfer

What's the difference between 'Quick Transfer' and 'Pay or transfer'?

'Quick Transfer' is a feature found on the 'My accounts' dashboard of the Personal Internet Banking site. It allows you to transfer money between your own HSBC Hong Kong accounts and send small-value payments of Hong Kong dollars and Renminbi to people and businesses in Hong Kong.

'Pay or transfer' allows you to transfer larger amounts between your own accounts, as well as to people and businesses. With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. You can also choose between immediate transfers, future dated payments or recurring payments.

How do I enable the Quick Transfer function?

If you've previously registered for Easy Pay or you've already set a default debit account with FPS, you won't need to set again. If you're a new user, you'll be guided through registering a default debit account and setting a daily small-value payment limit.

Can I use Quick Transfer to send money from a non-HKD or CNY account?

No. Quick Transfer only allows same-currency transactions, so you can send HKD to HKD accounts or CNY to CNY accounts. To transfer other currencies, you need to do the transaction via 'Pay or transfer'.

Autopay

How does FPS affect autopay?

If you have previously set up autopay instructions, they will automatically carry over to FPS. You won't have to set them up again.

How do I set up or manage an autopay instruction?

Select ‘autopay’ under ‘My Banking’ to set up new autopay instructions or manage existing ones.

I want to set up a new autopay instruction but I can't find the company name in the list.

Select ‘Others’ and then enter the merchant's bank account number or Proxy ID (mobile number, email address or FPS Identifier) to setup autopay for your bill.

I only need to enter a Proxy ID (mobile number, email address or FPS Identifier) to make payments with FPS. Can I also use a Proxy ID for autopay transactions?

If a merchant has registered for the FPS autopay function, you can use their Proxy ID to set up an autopay instruction. If the merchant hasn't registered for autopay – even if they are registered with FPS – you'll need the standard account information to set up an autopay instruction for them. If you are unsure, check with the merchant.

How can I change the autopay <sequence type / frequency / payment count per period / amount / expiry date> for my bill?

You can review and change your autopay sequence type / frequency / payment count per period / amount / expiry date by selecting ‘Autopay’, then 'Manage autopay'.

What is 'Payment count per period' in 'Manage autopay'?

This is the maximum number of payments you want to allow in a specified period. For example, one payment per week or three payments per month, etc.

What is the difference between 'Collection amount' and 'Maximum amount' in 'Manage autopay'?

Collection amount: use this option when your payment amount is always the same (for example, a monthly subscription). Please note that the number you enter here must be the exact amount of your bill. If the numbers do not match, the autopay will be rejected.

Maximum amount: use this option if the amount of your payment is likely to vary each time (for example, your electricity bill). Enter the highest amount you think you will need to pay at one time. If your bill is less than that, autopay will cover it without using your total maximum amount. Please note that if your bill is higher than your maximum amount, the autopay instruction will be rejected and the payment will not go through.

What is the difference between 'One-off' and 'Recurrent' in 'Manage autopay'?

'One-off' is a payment that will only happen once, so autopay will cancel the instruction once it expires or the payment has been made, whichever comes first.

'Recurrent' is for payments that will happen on a regular basis, such as a monthly bill.

Payment Limit

How much money can I send to e-wallet using FPS?

The transfer limit depends on the top up limit of the particular e-wallet you are sending money to. Please refer to the policy of the e-wallet.

Where can I check my small-value payment limit?

You can view and change your limit in 'Small-value payment limit' under 'Settings' on the HSBC HK Mobile Banking app, or in 'Daily payment and transfer limits' in Personal Internet Banking.

What will happen if I try to make a payment larger than my small-value payment limit?

If you try to make a transfer that is higher than your small-value payment limit via 'Transfer' or 'Make a transfer' under 'FPS' on the HSBC HK Mobile Banking app, or 'Pay or transfer' on Personal Internet Banking, you will need to use your Mobile Security Key / Security Device to confirm the transaction.

If you are using the 'Pay with FPS' function on the HSBC HK Mobile Banking app log on page and you try to make a transfer that is higher than your small-value payment limit, you won't be able to proceed with the transaction. You'll need to cancel the transaction, log on and select 'Transfer' or 'Make a transfer' under 'FPS' to make the payment.

Notification

When I send money to someone, will I know if the transaction was successful?

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

Will I be notified if someone sends money to my HSBC account?

Yes, you will receive a notification. The record will also show in your transaction history.

When I make a payment to someone at another bank, will they receive a notification?

That depends on your payee's receiver. Some will send them a notification, but some will not.

Transaction History

Where can I check my FPS transaction history?

You can see your FPS transaction history in your account details via HSBC HK Mobile Banking app or Personal Internet Banking. It will also appear on your bank statement, but some details such as message to recipient will not be shown.

What kind of information will the FPS transaction history display?

You can view the details for both payments sent and received, including messages to payees.

The names displayed have different formats depending on the transactions. If you were the payee, you will see the sender’s full name. If you’ve sent money to someone, you’ll see a masked version of their name while they’ll see your full name. If you’ve sent money to a merchant, then you’ll see the merchant’s full name.